Terms & Conditions

Please read through these terms and conditions carefully. If you do not agree with any part of the terms and conditions you must not use the Number One Online Store as by using the site you agree to be bound by the whole of these terms and conditions.
The design, layout and all content of this ecommerce enabled website remains the property of Number One Gift Shop, and may not be copied or used in any other way without our permission in writing.

Delivery

All items shown on our website are normally be held in stock. All orders are normally despatched within 3 – 4 days and we would anticipate delivery within 4 – 7 days, however where items are temporarily out of stock or delayed for any reason please allow up to 28 days for delivery. In the unlikely event that we are out of stock of any item we will contact you by telephone or email to advise you of availability, with the option of a refund to your card of the amount of the item(s) in full including any delivery charges.

Orders are sent by Royal Mail, Royal Mail Parcel Post or an alternative Courier Service and a signature may be required for proof of delivery.

Import Duties

Orders outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country/region. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country/region to country/region, you should contact your local customs office for further information.

Order Confirmation

The customer email which you receive after placing your order is for confirmation of your order only. We will not accept your order or despatch your goods until your payment has been processed. We may at our discretion make further security checks in relation to any order received.
Number One Gift Shop reserves the right to cancel your order at any time and for any reason which we deem appropriate.

In the unlikely event that you receive goods from us that were not as ordered, are damaged, or defective, you must notify us within 7 days of receipt of the goods. We will then replace the goods or refund the amount paid for the goods including any delivery charges.

Customer Order Cancellation

If for any reason you are not completely satisfied with your purchase you may cancel it within seven working days of receipt of the goods. Once you have contacted us to advise you wish to cancel you should return the products to us unused and in their original packaging within 30 days. We will refund the full cost of the goods within 10 days of the date of delivery.

If you would like to return something to us for an exchange or a refund, please contact us via the Contact Form.

Complaints

In the unlikely event that you have a complaint, please email us or telephone our Customer Services number 07472 897862 and we will try to resolve your problem within 14 days subject to any delays with any third parties.

Privacy & Security

Number One Interiors operates a very strict privacy policy which ensures that we will never disclose your details or any information received from you to any third party without your specific consent other than that which is required to securely process your order and for our own marketing purposes. We may wish to contact you by email to advise you, for example, of new products and promotions, however you will be given the option at that time to opt out of any further marketing material, should you so wish, simply by clicking on the appropriate link or by contacting us by email.

Number One Interiors utilises the very latest technology to ensure the security of your personal and financial details enabling you to use our online shop with complete confidence.
All payment information is held on secure servers and transferred using the highest commercially available 128-bit secure socket layer (SSL) encryption technology provided by Paypal who process our card transactions.

Cookies

Cookies are small text files that websites send to your computer to allow the website to function.

Number One uses cookies to allow customers to move from one part of the web site to another and to retain products in the shopping basket as you navigate the website.

By using the Number One website you are agreeing to the use of cookies to enable you to shop with us.

If you wish to you may turn off cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the Number One website as it requires cookies to function correctly.

We also eat cookies sometimes whilst processing and packaging orders.

Further Information

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If you have already paid for the goods at an incorrect price, we shall refund the full amount within 30 days of the date of order.

Number One reserves the right to change, amend or alter our Terms and Conditions at any time and without prior notice.